LDS Lighting LTD Returns Policy

At LDS Lighting LTD, we strive to ensure your satisfaction with every purchase. If you find yourself dissatisfied with a product, please review our returns policy below to facilitate a smooth return process.

1. Reporting Damages:

• All damages or discrepancies must be reported within 72 hours of receiving your order.

• Please inspect your items upon delivery and contact our customer service team immediately if you identify any issues.

2. Return Window:

• Our return window is 30 days from the date of delivery.

• Items returned after this period may not be eligible for a refund or exchange.

3. Eligibility Criteria for Returns:

• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

• Items that have been installed, modified, or damaged due to improper handling may not be eligible for return.

• All items returned will be checked and tested before refund is considered.

4. Initiation of the Return Process:

• To initiate a return, please contact our customer service team with your order number and a detailed description of the reason for the return.

• We will provide you with instructions on how to proceed with the return.

5. Refund or Exchange Process:

• Once we receive the returned item and verify its condition, we will initiate the refund process.

• Refunds will be issued to the original payment method used during checkout.

• If you prefer an exchange for a different product, please inform us during the return initiation process, and we will assist you accordingly.

6. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

• We recommend using a trackable shipping method to ensure the safe return of the item.

7. Restocking Fee:

• A restocking fee may apply to certain returns, especially for items that are not returned in their original condition, are damaged, or are missing parts.

8. Cancellation of Orders:

• Once an order has been shipped, it cannot be canceled. Please follow the return process outlined above upon receiving the items.

9. Communication and Assistance:

• If you have any questions or concerns about our returns policy, please contact our customer service team for assistance. We are here to help make the return process as smooth as possible.

LDS Lighting LTD reserves the right to update this returns policy as needed. Customers will be notified of any changes through our website or other communication channels.